Refund Policy

At Collabify, we are committed to facilitating successful collaborations between brands and influencers. This Refund Policy outlines the conditions under which refunds may be issued for services rendered through our platform.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

Service Non-Delivery: If an influencer fails to deliver the agreed-upon content or service within the specified timeframe.
Substantial Non-Performance: If the delivered content significantly deviates from the agreed-upon campaign requirements, rendering it unusable for the intended purpose.
Unauthorized Transactions: If a payment was made without the account holder's authorization.

Non-Refundable Situations

The following scenarios are not eligible for refunds:

Change of Mind: Deciding not to proceed with the campaign after services have commenced.
Partial Dissatisfaction: Minor issues with the delivered content that do not substantially impact the campaign's objectives.
Non-Compliance with Guidelines: Failure to provide clear and complete campaign guidelines to the influencer.

Refund Request Process

To request a refund, please follow these steps:

Contact our support team at support@collabify.au within 7 days of the issue arising.
Provide your campaign details, including the order number, influencer involved, and a detailed description of the issue.
Include any relevant evidence supporting your claim, such as correspondence or content samples.

Refund Assessment and Processing

Upon receiving a refund request, we will:

Review the provided information and evidence.
Assess the situation in accordance with our refund eligibility criteria.
Communicate our decision to you within 14 business days.

If approved, refunds will be processed to the original payment method within 7 business days after approval.

Modifications to This Policy

Collabify reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates.

For more information, please review our Privacy Policy and Terms of Service.